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PC Expert

(PC-EXP.AA1) / ISBN : 978-1-64459-557-2
This course includes
Interactive Lessons
Gamified TestPrep
Hands-On Labs
AI Tutor (Add-on)
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About This Course

The PC Expert course offers comprehensive training in PC hardware, software, and troubleshooting, preparing individuals for careers in computer support and maintenance. Covering topics such as hardware installation, operating systems, networking, and security, this course equips participants with the skills needed to diagnose and resolve common PC issues effectively. Through hands-on labs and practical exercises, students gain practical experience in building, configuring, and troubleshooting personal computer systems, enabling them to excel in various IT support roles.        

Skills You’ll Get

Download Course Outline

1

Introduction

  • What Is PC Expert Certification?
  • What Is A+ Certification?
2

Motherboards, Processors, and Memory

  • Understanding Motherboards
  • Understanding Processors
  • Understanding Memory
  • Understanding Cooling Systems
  • Summary
  • Exam Essentials
3

Expansion Cards, Storage Devices, and Power Supplies

  • Installing and Configuring Expansion Cards
  • Understanding Storage Devices
  • Understanding Power Supplies
  • Summary
  • Exam Essentials
4

Peripherals, Cables, and Connectors

  • Understanding Cables and Connectors
  • Understanding Cables and Connectors
  • Summary
  • Exam Essentials
5

Printers and Multifunction Devices

  • Understanding Print Technologies and Imaging Processes
  • Installing and Maintaining Printers
  • Summary
  • Exam Essentials
6

Networking Fundamentals

  • Understanding Networking Principles
  • Identifying Common Network Hardware
  • Summary
  • Exam Essentials
7

Introduction to TCP/IP

  • Understanding TCP/IP
  • Understanding Virtual Networks
  • Summary
  • Exam Essentials
8

Wireless and SOHO Networks

  • Understanding Wireless Networking Technologies
  • Installing and Configuring SOHO Networks
  • Summary
  • Exam Essentials
9

Network Services, Virtualization, and Cloud Computing

  • Understanding Network Services
  • Understanding Virtualization and Cloud Computing
  • Summary
  • Exam Essentials
10

Laptop and Mobile Device Hardware

  • Working with Laptop and Mobile Device Hardware
  • Summary
  • Exam Essentials
11

Mobile Connectivity and Application Support

  • Understanding Mobile Connectivity
  • Understanding Mobile App Support
  • Summary
  • Exam Essentials
12

Troubleshooting Methodology and Resolving Core Hardware Problems

  • Using the Troubleshooting Best Practice Methodology
  • Troubleshooting Motherboards, CPUs, RAM, and Power Problems
  • Summary
  • Exam Essentials
13

Hardware and Network Troubleshooting

  • Troubleshooting Storage Drives and RAID Arrays
  • Troubleshooting Video, Projector, and Display Issues
  • Troubleshooting Common Mobile Device Issues
  • Troubleshooting Printer Problems
  • Troubleshooting Networking Problems
  • Summary
  • Exam Essentials
14

Operating System Basics

  • Understanding Operating Systems
  • Understanding Applications
  • Introduction to Windows 10
  • Preparing for the Exam
  • Summary
  • Exam Essentials
15

Windows Configuration

  • Interacting with Operating Systems
  • The Windows Registry
  • Disk Management
  • Summary
  • Exam Essentials
16

Windows Administration

  • Installing and Upgrading Windows
  • Command‐Line Tools
  • Networking in Windows
  • Summary
  • Exam Essentials
17

Working with macOS and Linux

  • macOS and Linux
  • Applications on macOS
  • Best Practices
  • Tools
  • System Preferences
  • Features
  • Basic Linux Commands
  • Linux and Windows
  • Summary
  • Exam Essentials
18

Security Concepts

  • Physical Security Concepts
  • Physical Security for Staff
  • Logical Security
  • Malware
  • Mitigating Software Threats
  • Social Engineering Attacks, Threats, and Vulnerabilities
  • Common Security Threats
  • Exploits and Vulnerabilities
  • Security Best Practices
  • Destruction and Disposal Methods
  • Summary
  • Exam Essentials
19

Securing Operating Systems

  • Working with Windows OS Security Settings
  • Web Browser Security
  • Securing a SOHO Network (Wireless)
  • Securing a SOHO Network (Wired)
  • Mobile Device Security
  • Summary
  • Exam Essentials
20

Troubleshooting Operating Systems and Security

  • Troubleshooting Common Microsoft Windows OS Problems
  • Troubleshooting Security Issues
  • Best Practices for Malware Removal
  • Troubleshooting Mobile OS Issues
  • Troubleshooting Mobile Security Issues
  • Summary
  • Exam Essentials
21

Scripting and Remote Access

  • Scripting
  • Remote Access
  • Summary
  • Exam Essentials
22

Safety and Environmental Concerns

  • Understanding Safety Procedures
  • Understanding Environmental Controls
  • Understanding Policies, Licensing, and Privacy
  • Summary
  • Exam Essentials
23

Documentation and Professionalism

  • Documentation and Support
  • Change Management Best Practices
  • Disaster Prevention and Recovery
  • Demonstrating Professionalism
  • Summary
  • Exam Essentials
A

Appendix A

  • 3D Objects

1

Motherboards, Processors, and Memory

  • Setting Up a Boot Device Priority
  • Accessing the BIOS Setup in Windows 10
  • Installing Motherboard Components
  • Installing a CR 2032 CMOS Battery on a Motherboard
  • Installing a Riser Cable and Graphics Card on a Motherboard
  • Identifying a PCI Bus Slot
  • Viewing the Processor Information
  • Working with the Task Manager
  • Enabling Hardware Virtualization
  • Installing an i7 Processor on a Motherboard
  • Verifying the RAM Usage
  • Installing DDR5 RAM on a Motherboard
  • Installing Memory Modules on a Motherboard
  • Installing a CPU Fan on a Motherboard
2

Expansion Cards, Storage Devices, and Power Supplies

  • Configuring NIC Teaming
  • Connecting a PCIe Gaming Sound Card
  • Installing an Expansion Card on a Motherboard
  • Inserting a USB Flash Drive into a Laptop
  • Connecting a NIC on a Motherboard
  • Creating a Swap Partition
  • Installing an Internal Storage Device
  • Removing an Internal Storage Device from a Laptop
  • Connecting the ATX, ATX12V, and EPS12V Connectors on a Motherboard
  • Connecting a Computer to a Power Source
  • Replacing the Power Supply
3

Peripherals, Cables, and Connectors

  • Adding a Keyboard Layout
  • Configuring the Mouse Settings
  • Installing a Printer
  • Installing Input and Output Devices
  • Connecting a USB Type A to C Cable to a Computer
  • Connecting a VGA Connector to its Port
4

Printers and Multifunction Devices

  • Inserting Ink Cartridges in an Inkjet Printer
  • Connecting a USB Printer
5

Networking Fundamentals

  • Connecting a New Workstation to the Internet
  • Disabling a Device Driver
  • Enabling a Device Driver
  • Configuring a Router
  • Configuring Port Security on an Access Port
  • Connecting a Router to the Laptop
6

Introduction to TCP/IP

  • Configuring a DHCP Server
  • Configuring an IPv6 Address
  • Understanding the IPv4 Header
  • Configuring Network Address Translation
  • Establishing a VPN Connection
  • Creating a VLAN and Viewing its Assignment to Port Mapping
7

Wireless and SOHO Networks

  • Configuring a SOHO Network - Packet Tracer Lab
  • Creating a Dial-up Connection
  • Configuring an IPv4 Address and a DNS Server
8

Network Services, Virtualization, and Cloud Computing

  • Scanning a Network Interface Using Wireshark
9

Laptop and Mobile Device Hardware

  • Replacing Laptop Memory
  • Replacing a CMOS Battery
  • Removing an Internal Laptop Battery
  • Removing the CPU Heat Sink
  • Installing a Laptop Heatsink Fan
  • Removing the Display Assembly of a Laptop
  • Replacing an M.2 SSD from a Laptop
  • Removing a Laptop Keyboard
  • Removing the Wireless NIC
  • Removing Speakers from the Laptop
10

Mobile Connectivity and Application Support

  • Pairing an iPhone with a Vehicle's Sound System
  • Disabling Mobile Data on an iPhone
  • Setting Up a VPN in Android
  • Configuring a Mobile Hotspot
  • Disabling Cellular Data in Android
  • Connecting an iPhone to a Wi-Fi Network
  • Connecting an Android Phone to a Wi-Fi Network
  • Enabling ActiveSync in iOS
  • Email Account Configuration in Android
  • Configuring an Email Account on an iPhone
  • Configuring Location Services in iOS
11

Hardware and Network Troubleshooting

  • Configuring the Screen Resolution Setting
  • Configuring a Power Plan
12

Operating System Basics

  • Configuring Screen Savers
  • Enabling BranchCache
  • Creating a Restore Point
13

Windows Configuration

  • Configuring a Default Domain Password Policy
  • Configuring an Audit Group Policy
  • Observing the Control Panel Options from Different Views
  • Uninstalling a Program
  • Creating a Variable
  • Setting Automatic Windows Updates
  • Using the Task Manager to Start an Application
  • Configuring Computer Management Services
  • Disabling a Service
  • Using Windows Event Viewer
  • Displaying Windows PowerShell Snap-ins
  • Adding an MMC Snap-in
  • Managing NTFS Permissions
  • Editing a Drive Letter
  • Converting a Basic Disk to a Dynamic Disk
  • Converting a FAT32 Partition to NTFS
  • Mounting a Drive to a Folder
  • Working With the Command Prompt
14

Windows Administration

  • Tracing Route Using the tracert Command
  • Using the nslookup Command
  • Using the ping Command
  • Using the netstat Command
  • Viewing the Status of a Disk
15

Working with macOS and Linux

  • Restoring Files
  • Backing Up Files
  • Performing a Text Search
  • Working with Directories
  • Verifying the Working Directory
  • Listing Files in a Directory
  • Using Basic Linux Commands
16

Security Concepts

  • Configuring Windows Defender Firewall
  • Conducting a DoS Attack Using Smurf Attack
  • Conducting IP Spoofing
  • Using an Asymmetric Encryption Algorithm
  • Using a Symmetric Encryption Algorithm
  • Disabling the AutoPlay Feature
  • Using Windows Security in Windows Defender Settings
17

Securing Operating Systems

  • Creating a New User
  • Using BitLocker
  • Propagating Permissions
  • Stopping Permission Inheritance
  • Implementing EFS File Sharing
  • Setting the Passcode Lock on an iPhone
18

Troubleshooting Operating Systems and Security

  • Creating and Binding an SSL Certificate to a Website
  • Adding a Digital Certificate
19

Scripting and Remote Access

  • Running an if-else script in PowerShell
  • Running a while loop script in PowerShell
  • Creating and Running a ps1 File
  • Executing the Basic Commands Through a ps1 File
  • Creating a Loop in PowerShell
  • Configuring an SSH Server
20

Safety and Environmental Concerns

  • Protecting a Computer Using a UPS
  • Setting Up a Surge Protected Computer System
21

Documentation and Professionalism

  • Enabling the Shadow Copies feature in Windows

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Multiple choice questions

The exam contains 75 questions.

150 minutes

700

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